Make A Payment

IMPORTANT PAYMENT INFORMATION

  • The premium due date is the 26th of each and every month.
  • Please do not make payments payable to Covered California or send payments to Covered California. Payments should be made to L.A. Care Health Plan.

Welcome to the L.A. Care Family!
Thank you for selecting L.A. Care Covered™ as your health insurance plan!  Here is some important information that will answer your questions about paying your monthly premium.

 
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What forms of payment does L.A. Care accept?

We accept the forms of payment listed below. The sections below provide additional information about each type of payment.

e-check (ACH)
Personal checks
Business checks
Cashier’s checks
Money orders
Visa, MasterCard, & Discover debit /credit cards

What forms of payment do you accept online?

We accept the following forms of payment online: e-check, Visa, MasterCard, and Discover debit/credit cards.

Do you accept pre-paid credit cards?

Yes. We accept pre-paid credit cards with the following logos: Visa, MasterCard, and Discover.

What forms of payment do you accept by mail?

We accept personal checks, business checks, money orders, and cashier’s checks. Please make your payment payable to: L.A. Care Health Plan.

Please send in your bill stub with your payment to ensure we credit your account properly.

Please DO NOT make your payments payable to Covered California or send payments to Covered California.

What if I lost my bill?

If this is your first premium payment, please call L.A. Care Covered™ Member Services department toll free at 1-855-270-2327 (TTY/TTD 1-855-576-1620) to request copy of your bill. If this is not your first premium payment and have already established a member account, you may print a copy of your bill through our Member Portal at www.lacarecovered.org/for-members/sign-in.

May I pay my bill with cash?

No. At this time we are not able to accept cash payments. Please do not mail cash or drop off cash at the L.A. Care offices.

What are my options if I do not have a checking account or credit card?

You have two (2) options:

1. If there is sufficient time to mail in your payment before the due date on your bill, you can pay by money order or by cashier’s check; or
2. If your payment is about to become due, you can purchase a pre-paid credit card (Visa, MasterCard, or Discover) and pay online or call-in payment. Please refer to the questions below for more information about paying by phone.

What information do I need to pay my bill online?

The first time you make a payment online you will need your “Invoice No.” and your “Customer No.” to create your member account on our Website. These numbers can be found on your monthly bill, so please wait until you receive your first L.A. Care bill before making an online payment. After you log-in using these numbers, you can create your own user name and password to log-in for making future payments.

May I pay by phone if I don’t have access to a computer?

Yes. You can pay by phone using e-check, Visa, MasterCard, and Discover credit/debit cards. Please call our Member Services department toll free at 1-855-270-2327 (TTY/TDD 1-855-576-1620) and let them know you wish to pay your premium by telephone. A Customer Service representative will gladly transfer you to the payment processing unit.

What information do I need to make a payment by phone?

You will need to provide the following information:

Name of Enrollee(s);
Customer number (on bill sent by L.A. Care);
Invoice number (on bill sent by L.A. Care);
Credit Card information; OR
Check Account number and Bank Routing number

When will I receive my first bill?

L.A. Care will send you the first monthly bill as soon as we receive your enrollment information from Covered California.

After I pay my first month of coverage, when should I expect each monthly bill?

L.A. Care will mail your monthly bill on or before the 5th day of each month. L.A. Care will send you a pre-addressed, postage-paid green envelope with your monthly bill so that you can mail your payment to us.

What if I lost the green envelope, where should I mail my payment?

If you lost the green envelope we sent you for mailing your payment to us, please mail your payment to the address listed below. Please remember to include your bill stub with your payment.

L.A. Care Covered™
P.O. Box 515389
Los Angeles, CA 90051-9830

May I choose to receive my bills via e-mail instead of by U.S. mail?

Yes. Please call our Member Services department toll free at 1-855-270-2327 (TTY/TDD 1-855-576-1620), and give them your email address and let them know that you prefer to receive your monthly bills by e-mail.

When is my monthly payment due?

Your payment due date is indicated on your bill. Your payment is due to L.A. Care on or before the fourth (4th) remaining business day of the month in order to begin coverage the next month (example: payment is due Jan 28th, to start coverage effective February 1st). This due date is set by Covered California. If your payment is not received by the 1st of the month for coverage in the same month, your payment will be considered past due and you will be sent a cancellation notice (example: if we do not receive payment by February 1st for coverage beginning February 1st your payment is past due). If you miss your first premium payment due date, your enrollment will be cancelled and you will have to re-enroll through Covered California.

Do you offer text reminders about my payment due date?

Yes. We can send you a text reminding you that your payment is due. The text will be sent to you 5-10 days before the payment due date. Please call our Member Services department toll free number at 1-855-270-2327 (TTY/TDD 1-855-576-1620) and ask a representative to sign you up for text reminders.

What if I have other questions about my bill?

If you have other questions about your bill or premium payment, we have a dedicated team ready to assist you. For personalized assistance, please call our Member Services department toll free at 1-855-270-2327 (TTY/TDD 1-855-576-1620).