Payment Information

Pay Online

Pay By Mail

Visit Member Sign-In
to make your monthly payment through
our secure member portal:
L.A. Care Connect!

  • The premium due date is the 26th of each month.
  • Payments should be made to L.A. Care Health Plan.
  • Beginning on September 1st, 2014, please mail your payments to:

L.A. Care Health Plan
L.A. Care Covered™
P.O. Box 2168
Omaha, NE 68103

 

Welcome to the L.A. Care Family!
Thank you for selecting L.A. Care Covered™ as your health insurance plan!  Here is some important information that will answer your questions about paying your monthly premium.

 

Video: 

When will I receive my first bill?

L.A. Care will send you the first monthly bill as soon as we receive your enrollment information from Covered California.

How do I pay for my first month of coverage?

If you are making your FIRST premium payment, you must mail a check or money order to the address provided, or you may call our Member Services Department at the toll free number 1-855-270-2327 (TTY/TDD 1-855-576-1620) to pay by credit or debit card. Later payments can be made online once your membership has been activated.

When is my monthly payment due?

Your payment is due on the 26th of each month for coverage the next month. If your payment is not received by the 1st of the month for coverage in the same month, your payment will be considered past due and you will be sent a late notice (example: if we do not receive payment by February 1st for coverage beginning February 1st your payment is past due).

After I pay my first month of coverage, when should I expect each monthly bill?

L.A. Care will mail your monthly bill on or before the 5th day of each month. L.A. Care will send you a pre-addressed return envelope with your monthly bill so that you can mail your payment to us.

What forms of payment does L.A. Care accept?

We accept the forms of payment listed below. The sections below provide additional information about each type of payment.

e-check (ACH)
Personal checks
Business checks
Cashier’s checks
Money orders
Visa, MasterCard, & Discover debit /credit cards

May I pay my bill with cash?

No. At this time we are not able to accept cash payments. Please do not mail cash or drop off cash at the L.A. Care offices.

What are my options if I do not have a checking account or credit card?

You have two (2) options:

1. If there is sufficient time to mail in your payment before the due date on your bill, you can pay by money order or by cashier’s check; or

2. If your payment is about to become due, you can purchase a pre-paid credit card (Visa, MasterCard, or Discover) and pay online or call-in payment. Please refer to the questions below for more information about paying by phone.

May I pay by phone if I don’t have access to a computer?

Yes. You can pay by phone using e-check, Visa, MasterCard, and Discover credit/debit cards. Please call our Member Services department toll free at 1-855-270-2327 (TTY/TDD 1-855-576-1620) and let them know you wish to pay your premium by telephone.

What information do I need to make a payment by phone?

You will need to provide the following information:

Name of Enrollee(s);
Customer number (on bill sent by L.A. Care);
Invoice number (on bill sent by L.A. Care);
Credit Card information; OR
Check Account number and Bank Routing number

What forms of payment do you accept online?

We accept the following forms of payment online: e-check, Visa, MasterCard, and Discover debit/credit cards.

What information do I need to pay my bill online?

You can pay you bill online ONLY if it is not your first payment and your membership has been activated (if you have received your Member ID Card). The first time you log into the L.A. Care Covered™ Member Portal, you will need your Member ID and your date of birth to create your member account on our Website. After you log-in, you can create your own user name and password for making future payments.

Beginning September 1st, you can make your premium payments online by logging into our Single Sign On L.A. Care Covered™ Member Portal account at: http://www.lacarecovered.org/for-members/sign-in. Members who already have an account do not need to re-register.

Do you accept pre-paid credit cards?

Yes. We accept pre-paid credit cards with the following logos: Visa, MasterCard, and Discover.

What forms of payment do you accept by mail?

We accept personal checks, business checks, money orders, and cashier’s checks. Please make your payment payable to: L.A. Care Health Plan.

Please send in your bill stub with your payment to ensure we credit your account properly.

Please DO NOT make your payments payable to Covered California or send payments to Covered California.

Beginning on September 1st, mail your payments to:

L.A. Care Health Plan
L.A. Care Covered™
P.O. Box 2168
Omaha, NE 68103

What if I lost the return envelope, where should I mail my payment?

If you lost the return envelope we sent you for mailing your payment to us, please mail your payment to the address listed below. Please remember to include your bill coupon with your payment.

Beginning on September 1st, mail your payments to:

L.A. Care Health Plan
L.A. Care Co vered™
P.O. Box 2168
Omaha, NE 68103

May I choose to receive my bills via e-mail instead of by U.S. mail?

Electronic billing is being completed and will be made available soon. We will send you a notice once you can sign up for electronic billing.

What if I lost my bill?

If this is your first premium payment, please call L.A. Care Covered™ Member Services department toll free at 1-855-270-2327 (TTY/TTD 1-855-576-1620) to request copy of your bill. If this is not your first premium payment and have already established a member account, you may print a copy of your bill through our Member Portal at www.lacarecovered.org/for-members/sign-in.

What if I have other questions about my bill?

If you have other questions about your bill or premium payment, we have a dedicated team ready to assist you. For personalized assistance, please call our Member Services department toll free at 1-855-270-2327 (TTY/TDD 1-855-576-1620).